Refund Policy

This policy applies to payments made for Digiting Card paid plans. The Free plan does not require a refund because no plan fee is charged.

General policy

Paid plan purchases are generally final once the payment has been successfully processed and the paid plan has been made available. We do not normally provide partial refunds for unused time or a simple change of mind.

This does not limit any refund, reversal, or other remedy that must be provided under applicable law.

Cases we will review

Contact us within 7 days of the transaction when you believe one of these situations applies:

• the same purchase was charged more than once;
• the amount charged was incorrect because of a billing or system error;
• a successful payment did not activate the purchased plan and support could not restore access; or
• another refund right applies under applicable law.

We may ask for the account email, payment date, transaction or payment reference, and enough information to investigate. Do not email full card numbers, CVVs, OTPs, passwords, or other secrets.

How approved refunds are handled

When a refund is approved, the related paid-plan access may be ended or adjusted as part of the refund. The time it takes for money to appear in your account can depend on the payment provider and your bank or payment method.

Payment disputes

If something is wrong with a Digiting Card payment, contacting us first gives us an opportunity to inspect the account and payment record. Nothing on this page prevents you from using dispute or consumer remedies that are available to you under applicable law or through your payment provider.

Request a review

Email info.digitingcard@gmail.com and include the email connected to the Digiting Card account when possible, the payment date, and the transaction/reference ID.

Current public plan prices and limits are listed on the pricing page.